Frequently asked questions

VENUIVO helps you discover reception venues and wedding professionals, browse their profiles and get in touch with them. You will also find advice and inspiration to plan your event.

Yes, you can browse the directory and profiles without paying to search. Wedding services offered by professionals are separate: confirm their prices and terms directly with them.

Open thewedding professional directory, choose the category you are interested in and specify your location. Adjust the available filters, then browse the profiles. If there are few results, widen your area or remove a filter.

The map depends on the area displayed and the geographical coordinates entered in the profiles. An incomplete address or missing coordinates can prevent a business from appearing. Expand the map and check your filters; if a profile seems incorrectly located, report it to our team.

Being listed in the directory does not constitute certification or a guarantee of quality. Read the profile information, speak with the professional and check the details that matter to your project, such as their identity, services and relevant insurance.

Compare the capacity in your preferred layout, location, accessibility, spaces included and total price. Also ask about timings, parking, furniture, catering, cleaning and any restrictions. A visit and a detailed quote will help you decide.

Open their profile and use the contact methods provided: form, phone number, email address or link to their website. For questions about a service, contact the relevant professional. For a problem with the platform, use our Contact page.

Specify the date or period you are considering, the venue, approximate number of guests, the service you need and your indicative budget, if you have one. Add any important requirements and a way to reply to you. A clear message helps the professional prepare a suitable response.

No. Getting in touch does not reserve a date. The professional must confirm their availability and explain how to complete your booking. Keep the accepted quote, contract and proof of any payments.

Published information can change and does not replace confirmation from the professional. Ask for an up-to-date quote for your date, number of guests and chosen options. Have them clarify what is included, what costs extra and the total amount.

Check your email spam and promotions folders, as well as the contact details you used. You can follow up with the professional through another contact method shown in their profile. Each business manages its own enquiries; the directory cannot guarantee a single response time.

The directory helps you connect with professionals. For wedding services, booking, payment, postponement and cancellation arrangements are agreed directly with the professional. Check their terms before making any commitment and ask for written confirmation.

You can browse the directory without creating an account. Some features in your wedding space require you to sign in. Follow the instructions for the relevant feature when you want to use it.

Browse the Advice and inspiration section and the Plan my weddingpage. Start with your priorities: date, number of guests, budget and desired atmosphere, then move forward step by step.

Open the sign-in area and use the password recovery link if it is available. Also check your spam folder. If the problem continues, contact our team and provide the account email address without sharing your password.

The professional you send your request to receives the information needed to reply to you. Keep your message to the details relevant to your project. Read our privacy policy to understand how your data is used and what your rights are.

Send your request to our team through the Contact page, stating your account email address and the purpose of your request. Legal obligations may require certain supporting records to be kept for a limited time. For data kept directly by a professional, contact them as well.

Use the site's “Free professional registration” button and follow the steps shown. Present your business with your professional contact details, location and precise information about your services.

Prepare a personalised description, your address and service area, contact details, main services and clear photographs. For a venue, specify relevant capacities and layouts. Only use images for which you hold the necessary rights and permissions.

Sign in to your professional account and use the options for managing your profile. If a field cannot be edited or you notice an error in an existing profile, contact our team with the profile link and your requested corrections.

Send us the profile link, the information to correct and a way to verify that you represent the business. If you want to take over managing it, say so in your request. Avoid creating a second identical profile while your request is being processed.

No, registration advertised as free does not require you to purchase an option. If a paid visibility offer is available, its contents, price and duration must be presented before you place an order. Read the terms of the relevant offer.

Check your inbox and spam folder regularly. For a legitimate message, use “This is not spam” and add the sender's address to your approved contacts. Keep the email address in your profile up to date; no single setting can guarantee receipt of every message.

Yes. Use the Contact page and include the relevant link, a precise explanation and useful supporting information. You can report an error, duplicate or content that infringes your rights. Avoid sending unnecessary personal data.