An accessible directory
Browse professionals and find the contacts you need for your wedding.
A clear framework for connecting
Terms of use
The essential rules for discovering professionals,
connecting with confidence and using our services with peace of mind.
Last updated: 1 October 2026
A direct relationship
Confirm your quote and the terms of your service with the professional.
Everyone's trust
Honest information, respectful discussions and authorised content.
ARTICLE 01
The website and its services
These general terms of use govern access to VENUIVO and the use of its features. They apply to visitors, couples getting married and registered professionals. The publisher's identity and contact details are set out in the legal notice.
The website offers a directory of wedding venues and professionals, profiles, contact methods, and advice and inspiration content. Available features may change. The terms of use must be read before using the services; where acceptance is required for an account or an offer, it is obtained during the relevant process.
ARTICLE 02
Access and user account
Browsing the directory is free. Some features require an account. You provide accurate information and update it when necessary. To create an account, you must have the required legal capacity or permission from your legal representative.
Your login details are personal: keep them confidential and report any unauthorised use through the Contact. You may request the closure of your account through the same channel. Data deletion remains subject to applicable retention periods and legal obligations.
ARTICLE 03
Contacting and choosing a professional
VENUIVO makes it easier to discover professionals and get in touch. Having a profile does not constitute certification or a guarantee of availability or quality. Prices, photographs, capacities and descriptions must be confirmed directly with the professional.
A request for information or a quote does not constitute a booking. Before making any commitment, check the professional's identity, the contents of the quote, relevant insurance, and payment, cancellation and postponement terms. The service contract is concluded directly between you and the professional; the website does not become a party to it merely by introducing you. Each professional is responsible for their services and legal obligations.
ARTICLE 04
Professionals' commitments
The professional must be authorised to carry out the activity presented and represent the relevant business. They publish honest, sufficiently precise and up-to-date information: contact details, services, location and prices where provided. They hold the necessary rights to the text, logos and photographs used, as well as permission from identifiable people.
They remain responsible for their offers, quotes, contracts and responses to enquiries. They comply with consumer information obligations, protect data received and observe the rules applicable to their activity. Users' contact details must not be misused for unsolicited messages.
ARTICLE 05
Search and presentation of results
Results depend on the criteria chosen in the directory, particularly category, location and the information entered in profiles. The available sorting options let you change how results are presented. In map view, the displayed area and the availability of geographical coordinates may limit the businesses shown.
Ranking does not constitute a recommendation of quality. Any paid promotion or commercial influence on how results are presented must be clearly identified near the relevant content. Listing and ranking procedures must remain accessible to users.
ARTICLE 06
Free services and any paid offers
Browsing the directory and professional registration advertised as free do not require buying an option. If a paid platform service is offered, its price, duration, contents and terms are presented before any order is placed.
These terms of use do not replace the terms of sale for a paid offer. Simply reading this page does not create any price, renewal or financial commitment. Consumers' statutory rights, including withdrawal where applicable, remain reserved.
ARTICLE 07
Content, photos and reviews
You retain the rights to the content you publish. You grant the platform non-exclusive permission to reproduce, technically adapt and display it for the operation of the service, its hosting and the presentation of your profile while it is published. This permission does not allow resale or use unrelated to the service. After removal, technical or evidentiary copies may be retained within applicable legal limits.
Where publishing reviews or comments is available, these must reflect a real experience, remain respectful and not disclose private data. Fake reviews, identity theft, unlawful statements and infringements of others' rights are prohibited.
ARTICLE 08
Respectful use and security
You undertake to use the website fairly. The following are particularly prohibited: fraudulent messages, spam, distributing malicious software, attempts to access other people's accounts, and actions that disrupt the service.
The website's text, graphics, logos and databases are protected under applicable rights. Commercial exploitation or bulk extraction without permission is prohibited, subject to statutory exceptions. Links to third-party websites take you to services governed by their own rules.
ARTICLE 09
Reporting and moderation
To report an inaccurate profile, unlawful content, infringement of your rights or abusive behaviour, use the Contact. Provide the page address, facts, reasons for the report and a way to reply to you, without sending unnecessary sensitive data.
The platform reviews reports and may request clarification, correct, hide or remove content, or restrict an account where justified. Measures are proportionate to the seriousness and repetition of the facts. Urgent action may be necessary to protect users or comply with the law. Unless legally prevented, the affected user is informed of the reasons and may request a review through the Contact page.
ARTICLE 10
Personal data and cookies
Information about data processing, recipients, retention periods and exercising your rights is set out in the privacy policy. Under the legal conditions, you may request access, rectification, erasure, restriction or portability, or object to certain processing. You may also lodge a complaint with the CNIL.
When you contact a professional, the information you send them is used under their responsibility to handle your enquiry. Limit your messages to useful information. Accepting the terms of use does not constitute consent to cookies requiring consent or to commercial communications; these choices must be obtained separately and be withdrawable.
ARTICLE 11
Availability and liability
The platform endeavours to maintain an accessible service and useful information. Interruptions may occur for maintenance, technical incidents or external events. Advice content is general and does not replace advice from a professional suited to your situation.
Information provided by third parties may change: report any errors you notice. Each party's liability is assessed according to the law and their own obligations. No provision of these terms of use excludes the publisher's liability where it legally arises or deprives a consumer of mandatory rights.
ARTICLE 12
Changes to the terms and disputes
The update date appears at the top of this page. Changes apply going forward; they do not retrospectively amend contracts already concluded with professionals. Affected users must be informed of substantial changes relating to their account or a subscribed service, with renewed acceptance where necessary.
These terms of use are governed by French law, subject to applicable mandatory protections. If a difficulty arises, contact the platform first to seek an amicable solution. Statutory remedies and jurisdiction rules remain applicable. For a dispute with a professional, send your complaint to them and consult the consumer mediation information they must provide where applicable.
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